The Experience Economy by B. Joseph Pine II and James H. Gilmore

In Triannual II, we’ll reimagine the employee, patient, and customer experience. 

We’ll reconsider each touchpoint of communication and work to carefully craft each encounter to provide an exceptional rave-worthy experience. Learn how major brands like Apple, Disney, and Starbucks have employed this strategy to imagineer the ideal user experience.

About the Book

“Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more–something visceral?

Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers’ affections–and ensure their own economic vitality.

This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local.

Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as the critical link between a company and its customers in an increasingly distractible and time-starved world. Filled with detailed examples and actionable advice, The Experience Economy helps companies create personal, dramatic, and even transformative experiences, offering the script from which managers can generate value in ways aligned with a strong customer-centric strategy.”

-Description from Amazon

Order the Book

The book is available from Amazon.

We’ll learn more about experience design in Triannual II.