If Disney Ran Your Hospital

If Disney Ran Your Hospital

Trinity Health Transformation Triannual I Triannual II Triannual III If Disney Ran Your Hospital by Fred Lee In Triannual II, we’ll be reimagining the patient and customer experience through the lens of brands who have done it best. Disney is one brand that has...
The Happiness Advantage

The Happiness Advantage

Trinity Health Transformation Triannual I Triannual II Triannual III The Happiness Advantage by Shawn Achor In Triannual II, we’ll begin to set the stage for recreating the patient, customer, and employee experience at Trinity Health, and will explore the...
Management Lessons from Mayo Clinic

Management Lessons from Mayo Clinic

Trinity Health Transformation Triannual I Triannual II Triannual III Management Lessons from Mayo Clinic by Leonard L. Berry and Kent D. Seltman In Triannual II, we’ll begin to set the stage for innovating at scale at Trinity Health.  With the incoming...
The Experience Economy

The Experience Economy

Trinity Health Transformation Triannual I Triannual II Triannual III The Experience Economy by B. Joseph Pine II and James H. Gilmore In Triannual II, we’ll reimagine the employee, patient, and customer experience.  We’ll reconsider each touchpoint of...
On Mission: Your Journey to Authentic Leadership

On Mission: Your Journey to Authentic Leadership

Trinity Health Transformation Triannual I Triannual II Triannual III On Mission by Sean Georges, JD, LLM Our May Leadership Roundtable expert speaker Sean Georges, JD, LLM guides us through the journey to authentic leadership in his upcoming book On Mission. As a...